What happens if I accidentally purchased a one year subscription? Margaret October 12, 2021 16:54 Updated If you made a mistake and would like a plan change contact us at firstname.lastname@example.org or submit a support ticket. We will respond and take care of the issue in 2 business days or less. Related articles Why was I charged $239.88 USD and not $19.99? How do I cancel my membership? Why was my card charged twice? I was billed without my consent. What can I do? I am having trouble watching videos with my headset. What can I do?